D365 F&O L3 Technical Support Analyst (SCM)

Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation.

ABOUT THE ROLE

We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Technical Support Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices.

The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory.

KEY RESPONSIBILITIES

Level 3 Support (Production Support & Escalations)

• Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.

Investigate and resolve complex production issues, including

• Batch job failures and performance bottlenecks
• Data integrity, posting issues, and intermittent defects
• Integration failures and API/service errors
• Environment-specific issues across Dev/Test/UAT/Prod
• Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.
• Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact.
• Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects.

Development & Engineering (X++, Extensions, Best Practice)

• Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering).

Develop and support

• X++ customisations and extensions
• SSRS reports, Data Entities, and OData/Custom services
• Batch framework enhancements and asynchronous processing

Conduct code reviews to ensure

• Performance, security, maintainability, and supportability
• Compliance with coding standards and deployment guardrails

Optimise solution performance through

• Query tuning, indexing recommendations, caching considerations
• Efficient batch scheduling and workload separation

Integrations, Data & Platform Support

Support and enhance integrations including

• OData, REST services, DMF (Data Management Framework)
• Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable
• Power Platform integration touchpoints (as relevant)
• Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing).

Support data activities such as

• Data corrections, reconciliation routines, and entity-based imports/exports
• Ensuring auditability and controlled execution of data fixes

Release, Environment & DevOps Management

Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod).

• Work with Azure DevOps to manage:
• Work items, branching, pull requests, and build/release pipelines

Maintain and improve CI/CD practices including

• Automated build validation, code quality checks, release approvals
• Support LCS activities (as applicable):
• Environment health checks, deployable packages, updates/hotfixing

Security & Licensing

• Manage user access rights
• Security role troubleshooting and duty/privilege analysis
• Support user licencing (assign/remove licences & support licence renewal process)

Service Management, Documentation & Continuous Improvement

• Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment.

Produce clear technical documentation

• RCA reports, technical notes, deployment runbooks, knowledge base articles
• Identify recurring issues and implement problem prevention and automation.
• Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer

QUALIFICATIONS

• 5+ years hands-on development experience with D365 Finance & Operations
• Proven experience working in production support / managed services or a similar BAU environment.
• Strong track record of delivering supportable customisations and fixes in live systems.

TECHNICAL SKILLS (MUST HAVE)

• Strong D365 F&O development skills in:
• X++, extensions, event handlers, Chain of Command
• Debugging techniques and log/trace analysis

EXPERIENCE WITH

• SSRS, Data Entities, DMF
• Integrations (OData/services; ideally Azure integration patterns)

FAMILIARITY WITH

• LCS, deployable packages, servicing and updates
• Azure DevOps (repos, PRs, pipelines, releases)

ADVANTAGES

• Telecommunications and Satellite Communications Industry
• Regulatory or compliance-driven industries

EXPERIENCE SUPPORTING

• Multi-legal entity and multi-country deployments
• High-volume transactional environments

EXPOSURE TO

• Performance testing, monitoring, and tuning practices
• Security role troubleshooting and duty/privilege analysis

OUR BENEFITS

• Remote or Hybrid Work Options
• Private Health Insurance, including dental care
• Additional Holidays after your 1st and 5th year
• Sponsored Training & Certifications
• Employee Referral Bonuses
• Multisport Card – fully covered
• Fun Office Space with relaxation zones and free parking