Customer Service Representative I

Essential Duties and Responsibilities

1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
4. Complete and pass required customer service certifications.
5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
6. Assist with customer feedback tracking and driving to customer satisfaction.
7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
8. Understand. Create. Simplify.
9. Other duties as assigned (may include office administration and other support duties dependent on region/department).

Required Qualifications

• Minimum 1 year of customer service experience
• Associate's degree or related business experience
• Strong computer skills
• Ability to learn concepts and technical details of products
• Strong writing, proofreading, documentation, and communication skills
• Ability to learn new skills and assume new responsibilities
• Ability to work cooperatively in a team environment
• Background check results satisfactory to SEL
• Negative drug test result(s)
• Ability to write and speak English coherently

Preferred Qualifications

• ERP or CRM tools experience
• Experience in technical sales environment

Bilingual

Bachelor's degree

Physical Requirements

None

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