Commercial Aftersales Manager

Job Title

Commercial Aftersales Manager

Job Category

Product Support

Job Description

What starts with YOU , moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager . This is a field-based (remote) position with primary responsibility supporting the West Coast and Mid-west territories.

What you will do

• Travel: Engage extensively with our D ealer network through frequent travel , (75% or more), building strong partnerships and driving business growth.
• Colla boration: Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs.
• Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.
• Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.
• Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.
• Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results.
• Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered.

Who you are

• A strong communicator who builds trust and fosters collaboration.
• Highly adaptable with a proactive approach to problem-solving.
• Results-oriented with a passion for driving growth and achieving goals.
• Skilled at influencing and motivating others to succeed.

What you will need

• Education: Bachelor’s degree or 5-7+ equivalent experience.
• Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks.

Skills, Experience & Abilities

• Microsoft Office experience is a must .
• Salesforce experience and proficiency
• Automotive and /or Lift truck Dealer experience in Operations is a plus
• Knowledge of wholesale and retail parts/service operations and lift truck markets.
• Ability to develop and implement marketing plans targeting dealer leadership.
• Familiarity with SAP, CRM systems and BI tools for performance tracking.
• Strong sales and marketing expertise with proven ability to coach and lead.
• Excellent time management and territory planning skills.
• Ability to communicate complex technical concepts in a clear, actionable way .

Additional Information

Geographical Area of Interest

• West Coast
• Mid-West (Iowa, Illinois, Indiana, Missouri, Nebraska, Ohio, North Dakota South Dakota and Kentucky, )

Who we are

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-TE1

#LI-REMOTE

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

75%

Primary Location

HY US Indiana (Remote)

Address

Home Office

Zip Code

46201

Field-Based

Yes

Relocation Assistance Available

No

• We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
• EOE/Minorities/Females/Veterans/Disabled