Service Delivery Manager - Finance & Accounting (F&A) 4C

Service Delivery Manager - Finance & Accounting (F&A)

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities: Manage and lead a team responsible for accurate and timely processing of supplier invoices and payments. Develop and implement process improvements to enhance the efficiency and effectiveness of accounts payable operations. Ensure compliance with internal policies and financial regulations across all accounts payable activities. Collaborate with cross-functional teams to resolve payment discrepancies and support supplier issue resolution. Monitor key performance indicators (KPIs) related to accounts payable service delivery and initiate corrective actions where needed. Review and analyze accounts payable data to identify trends, cost-saving opportunities, and areas for process enhancement.

Responsibilities

• Yearly financial planning, monthly forecasting of revenue and all cost lines including head count, compensation grid, capacity optimization, efficiency targets, utilization levels etc. and drive it through Performance reviews and Dashboards
• Monitor targets/budgets and course corrections against plan Vs actual, Client wise presentation of monthly Financials and key financial levers will be a part of this role.
• Review Month close activities for the businesses, support in deal vs. Projected P&L of all new deals, help operating leaders to understand the Key financial metrics to drive efficiency and profitability.
• Provide financial support to the business in short term and long term strategy like new site setup, Joint Venture, change in Org structure, cost benefit analysis etc.

• Qualifications we seek in you
• Minimum qualifications

• CA Inter / ICWA Inter / Post Graduate / MBA Finance (Candidate with B.Com in Graduation)
• Relevant work experience

Preferred qualifications

• Good exposure in FP&A domain with relevant years of experience.
• Very good written and verbal communication skills
• Proficient in MS Office applications, especially in MS excel

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

Certified Financial Services Auditor (CFSA) - Chamber of Financial Auditors of RomaniaChamber of Financial Auditors of Romania, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje

Required Skills

People Leadership, Program Management, Stakeholder Management, Strategic Planning

Language

English

• Language Proficiency -
• Intermediate - B1
• Additional Job Location -
• Job Type

Regular

• Master Skill List -
• Finance & Accounting (F&A)
• Remote Type -

Office

Work Shift -

Any (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.