Customer Care Representative I (Spanish Speaking - Hybrid) - Orem, UT

This position is designated to create superior customer service for all Blendtec customers. Provide quick and timely responses, uphold company policies.

Primary Responsibilities

• Professionally manage customer accounts.
• Responsible for researching and resolving complaints to ensure customer satisfaction.
• Cultivate and maintain a positive rapport with customers and coworkers.
• Positive communicator and is respectful of teammates and other departments team members.
• Provides basic technical support to customers via email, phone, or other contact channels.
• Possesses a basic understanding of the organization's products, services, practices, and procedures.
• Troubleshooting of basic blender and jar problems.
• Collects, reviews, and inputs customer contact and blender data into customer management systems.
• Provides excellent customer service by offering all products and services as applicable to improve the customer’s experience with our brand and partners.
• Assists with customer requests through warranty claims, OTP language interpretation, and other tools as appropriate.
• Outbound calls to current customers
• Flexible with scheduling to meet customer demand.
• Other duties as assigned by leaders.

Qualifications

• Knowledge and practice of proper phone etiquette including soft skills.
• Experience with a large and diverse customer base.
• Ability to manage several computer programs simultaneously while assisting customers.
• Knowledge of Microsoft Suite.
• Basic computer skills.
• 1 year of customer service experience.
• High school diploma.
• Bilingual (Spanish)