Service Now Engineer

ServiceNow Engineer | Enterprise Digital Transformation Platform | Hybrid, Lisbon

Hiire is supporting a global enterprise technology organization in the search for a ServiceNow Developer to join a growing team focused on transforming internal operations and employee experiences through modern enterprise platforms.

This is an opportunity to work inside a large-scale international technology environment, contributing to digital transformation initiatives that support operational excellence, process automation, and enterprise-wide platform modernization.

The role is particularly well suited to engineers who enjoy problem-solving, platform development, process optimization, and collaborating closely with both technical and business stakeholders.

About the Project

You’ll be contributing to the implementation and evolution of multiple ServiceNow modules, including

• IT Service Management (ITSM)
• Asset Management
• Project & Portfolio Management
• Mobility and workflow automation solutions

The broader objective is to improve employee experiences, streamline operational workflows, and modernize how work is managed across the organization.

What You’ll Do

• Develop and configure technical solutions on the ServiceNow platform following best practices and platform standards
• Collaborate with stakeholders to analyze requirements and design scalable solutions
• Implement new business processes, reporting solutions, test automation workflows, mobility features, and asset management capabilities
• Monitor the health, usage, and compliance of the ServiceNow platform and related applications
• Troubleshoot technical issues and communicate solutions to both technical and non-technical audiences
• Maintain operational manuals and technical documentation
• Contribute to the continuous optimization of support processes and internal services

What We’re Looking For

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience
• Knowledge of JavaScript, AngularJS, AJAX, HTML, and CSS
• Understanding of core IT concepts such as networks, databases, application servers, web services, and distributed systems
• Ideally 1+ year of experience in web development
• Motivation to learn and grow within the ServiceNow ecosystem
• Strong analytical and problem-solving mindset
• Customer-oriented attitude and strong communication skills
• Proactive approach to overcoming technical challenges
• Good written and spoken English skills

Nice to Have

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, HAM, SAM, or ITOM

What’s In It For You

• Salary Range: 28k-45k
• €1200 home office budget
• Flexible allowance of €720/year
• Performance bonus
• Health insurance extendable to your household
• Wellbeing program extendable to your household
• Life insurance
• Pension fund
• Smartphone and phone data plan
• Employee discounts and special financing conditions
• Flexible and remote-friendly work environment
• Flexible working hours
• Multicultural environment with 30+ nationalities
• Pet-friendly office culture
• Internal mobility and career growth opportunities
• Collaborative and cross-functional engineering culture