Infrastructure Advisor

The Site IT Infra Advisor will support the Enterprise IDT Infra & Compliance Manager who are end-to-end accountable for Business operations, innovation, business confidence, financials and resourcing activities and service operation landscapes.

Accountabilities

• Supporting the Infra Manager in preparing management information.
• Ensures proper business communication for all types of system outages, maintenance activities, and related operational work
• Responding to escalations/delegations and driving them to completion.
• Supports the Infrastructure Manager in process improvements.
• Supporting Infra Manager for SLAs and targets/KPIs monitoring.
• Responsible for creating PRs/POs, monitoring invoices, and capitalizing IT assets.
• Planning all necessary team activities for a wider group when required and presenting them to the ITLT team when needed.
• Monitors communications received from global teams and follows up on the resulting actions within the team.

Dimensions

• Individual contributor
• No direct budget responsibility
• Typical Job Grade of Supervisor/Manager: JG5 or higher

Skills & Requirements

• 3-5 years of relevant work experience in IT Service Operations
• Bachelor’s Degree or Equivalent Certification in IT
• Analytical and questioning mindset
• Practical hands-on ability to resolve the problems related to IT systems.
• Good team player and able to efficiently work and communicate with 3rd party service providers
• Able to deliver under time pressure and deliver on strict deadlines
• Ability to work independent
• Good Business English, written and oral
• Good Analytical skills
• Result oriented

Special Challenges

• The operational nature of the role will require out-of-hour working, sometimes unplanned and on call
• Needs to be able to deal with state of the art, differentiated and often unproven technologies which require some learning on the job
• Needs to be comfortable with sometimes vague and changing scope and priorities in a rapidly changing environment
• Ability to ensure one team mindset across the various teams to drive effective delivery

-

DISCLAIMER

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.