Managed Services Engineer

Roboyo is a category shaper in Agentic Automation. We help leading brands embed autonomous, AI‑powered agents into their workflows, processes, products and services so they can scale faster and operate smarter.

Built on a strong automation heritage, we focus on seamless integration of AI into enterprise level organization, not just proving concepts, but owning outcomes and driving value in every industry we are present. At Roboyo, you’ll join a global team of builders, consultants and engineers that are top practitioners of taking solutions to the next level for clients in pursuit of excellence.

We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.

The ideal candidate will have a minimum of 1-2 years of experience in automation, with a strong analytical and problem-solving mindset. You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.

Responsibilities

Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.

Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems

Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients

Collaborate with L1 support and development teams to address complex technical challenges.

Conduct routine maintenance checks on existing automations to ensure optimal performance.

Coordinate operations and maintenance activities for large client accounts

Test and optimize the software design, code, and reusability of our automation artifacts

Apply and further develop best practices for developing automation solutions

Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules

Consult, Provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

Must-have qualifications & competencies

Minimum of 1-2 years of experience in automation

Strong analytical and problem-solving skills, with the ability to think critically and creatively.

Experience in programming IT solutions, preferably with .NET, C#, VBA, Java, Powershell or Python

Experience with UIPath and RPA, any additional OCR/IDP knowledge is a big plus

Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently and in a team environment.

Enthusiasm for new automation and digitization topics, such as AI and IDP

Understanding of the full software development lifecycle

Nice to have qualifications & competencies

Experience with automation technologies (RPA, UiPath, Blue Prism, Automation Anywhere, etc.) is a strong advantage.

Experience with databases, SQL, and data visualization tools such as Tableau and Microsoft Power BI.

Experience in process consulting and process optimization initiatives.

Experience in IT support or participation in IT implementation projects.

Understanding of service management practices (e.g., ITIL concepts, incident and change management).

Exposure to AI-driven automation and Agentic AI concepts, including the use of LLMs, AI agents, or orchestration frameworks (e.g., LangChain, prompt engineering, AI workflow automation) to support intelligent process automation.

What we offer

Opportunity to work with cutting-edge AI and intelligent automation technologies

International project exposure and collaboration with global teams

Continuous learning through structured training and certifications

Career development and growth opportunities in automation consulting

Benefits

100% payroll + benefits by law

Work from home

30-day Christmas bonus

16 vacation days

1 economic day a year

Grocery coupons

Savings fund

Home office stipend

Major medical insurance

Life insurance

Training & certifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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