Tech Coordinator - Weekend

The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

We are looking to add a Weekend Tech Coordinator to our team. This individual will work closely with the Sales Team to assist in scheduling tech measure appointments while reps are in-home.

Job Duties Include

• ● Monitor tech schedule and ensure projects get scheduled as soon as possible.
• ● Handle any rescheduling or tech related requests as they come in.
• ● Be available during all working hours to respond to inquiries from Sales for appointment requests.

Job Requirements

• ● Must have laptop/desktop and workstation
• ● Must live locally in the Portland/OR area.
• ● High school diploma or GED required.
• ● 1-2 years of customer service experience preferred.

Skills & Abilities

• ● Strong attention to detail
• ● Ability to multi-task
• ● Self-driven with strong time management
• ● Customer service skills
• ● Ability to problem solve when required.

Physical Requirements and Working Conditions

• ● Work is performed in a remote home setting
• ● Sedentary work that primarily involves sitting/standing/typing/data entry.

Job Type: Part-time

• Salary: $18.00 per hour
• Schedule: Saturday & Sunday; 10:00am - 8:00pm PST
• What's in it for You?

• Schedule: Saturday & Sunday, 10:00am-8:00pm PST.
• Competitive Pay: $20/hour.
• Comprehensive Benefits Package: Health, dental, and vision insurance, plus long-term disability.
• 401(k) with Company Match: Secure your future with a 4% company match.

Responsibilities

• Appointment Scheduling: Monitor the tech schedule and ensure Tech Measure appointments are booked as quickly as possible, coordinating directly with Sales reps who are in-home with customers.
• Responsive Support: Be available during all working hours to respond to scheduling inquiries and appointment requests from the Sales Team.
• Order Entry: Import customer files from Sales and create orders accurately in our internal database.
• Contract Review: Cross-reference sold agreements against our system to verify accuracy, and update information as needed.
• Rescheduling and Cancellation Follow-Up: Handle rescheduling requests as they arise, and follow up on cancellation requests to confirm they're properly removed from the system.
• Additional Duties: Participate in team efforts and complete other tasks as assigned.

Qualifications

• Location: Must reside in the Oregon or Washington area, with the ability to come into our Portland office for training.
• Education: High school diploma or GED required.
• Experience: 1-2 years of customer service. experience preferred; experience with Salesforce a plus.
• Equipment: Must have a laptop or desktop compute and a reliable home workstation.

Skills

• Attention to Detail: Maintains a high level of accuracy when reviewing contracts, entering data, and cross-referencing information.
• Multitasking: Manages multiple requests and priorities simultaneously in a fast-moving environment.
• Time Management: Self-driven with the ability to stay organized and on top of tasks independently.
• Customer Service: Communicates professionally and helpfully with the Sales Team and other departments as needed.
• Problem-Solving: Identifies issues and works through solutions confidently when challenges arise.

Physical Requirements

• Work Environment: Work is performed entirely in a remote home setting.
• Physical Demand: Sedentary work that primarily involves sitting, standing, and data entry.