Retail District Manager - CDMX

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Come and join us as a Retail District Manager , where you will play a key role in leading Swarovski’s relationship with Liverpool , one of our most important clients in Mexico. In this position, you will be responsible for strengthening the partnership, ensuring strong collaboration, and driving business results across the Liverpool store network within your assigned territory.

You will oversee the managers operating in our Liverpool stores and work closely with our Key Account Manager (KAM ) to align commercial priorities, elevate execution, and identify growth opportunities. This role combines client relationship management, commercial leadership, and operational follow-through to ensure a consistent brand experience and strong sell-out performance.

We are looking for a leader who can build trusted partnerships, influence key stakeholders, support and develop teams in store, and translate business insight into action. Success in this role requires strong collaboration, customer focus, and the ability to balance strategic account management with day-to-day execution excellence.

• Achieve the qualitative and quantitative objectives of the channel and each point of sale
• Build, lead, and develop high-performing teams through training, coaching, regular dialogue, and strong leadership
• Optimize resources across the point of sale to drive operational efficiency and business performance
• Monitor, analyze, and strengthen POS KPIs to support continuous improvement and decision-making
• Ensure the effective implementation and follow-up of operational guidelines, marketing initiatives, and brand and channel strategies
• Deliver an excellent customer experience by ensuring seamless and efficient service at the point of sale

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About You

We are looking for a motivated talent, who brings along the following background

• Minimum of 3 years of professional experience in a similar role, preferably within an international company
• Experience in the retail industry is required
• Previous experience working with Liverpool is a strong plus
• Strong team orientation and ability to collaborate effectively with stakeholders at all levels of the organization
• Experience monitoring, analyzing, and managing KPIs to drive business performance
• English proficiency is a plus

What We Offer

You can expect a range of benefits, including

• Learning and career development programs designed to support your growth
• Access to a global Employee Assistance Program, with support for mental, physical, and emotional wellbeing, as well as managerial, financial, and legal guidance
• Flexible work options that help you maintain a healthy work-life balance
• Paid volunteering leave so you can support the causes that matter most to you
• Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.