Director, Store Operations & Sales Excellence

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About Diptyque

Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.

Position Overview

You will be accountable for leading, coaching, engaging, and mentoring the operations & sales performance team to pursue excellence and profitable growth.

You will be responsible for overseeing business performance , all front of house and b ack of house operations in Americas , all new opening and renovation plans a s well as working on strategic and financial plans for Retail and Wholesale .

You will report to the Head of Sales to ensure the team’s processes, functions, and workflow , prioritize creating an elevated and profitable shopping experience for internal and external clients . This data, retail analytics , complian ce and financial information driven role connects insights to larger strategic initiatives.

This role has 4 direct & indirect reports and is based in New York City. This is a corporate office position overseeing retail operations across all US stores.

The job description may include additional responsibilities as assigned.

K ey Accountabilities and Responsibilities

LEADERSHIP

• Lead by example and model behavior that reflects the company’s core values.
• Set clear goals & expectations and hold people accountable to a high standard of excellence.
• Foster a culture focused on excellence and partnership between corporate and field.
• Grow and develop expertise in the sales and operations department
• Deliver ad hoc strategical analysis and plans to Top Management

OPERATION S STRATEGY

• Own and define the operation s strategy to achieve profitability goals
• Leverage processes and technology to increase store productivity
• Foster o perational e xcellence at store level: strengthen store operations guidelines and foster continuous channels optimization to deliver the best in-store customer experience.
• Manage effectively communication strate gy and contents towards organization using different channels
• Drive business effectiveness: through attentive agenda management, skillful omnichannel orchestration and optimized time management.
• Ensure a high level of partnership with all key players among the organization locally and globally
• Ensure D iptyque store is always presented with the highest standards.
• Oversee maintenance, new opening and renovation plan s .
• Excel in project management: Lead and deliver projects with methodology , thorough follow-up, and collaborative momentum.

POLICI E S & PROCEDURES MANAGEMENT

• Define and implement the Policies and Procedures strategy aligned with brands standards
• Strengthen and maintain a robust handbook where all procedures are written , communicated and updated in a timely manner
• Ensure compliance with health/safety policies and procedures
• Ensure compliance with company policies and procedures
• Oversee and prioritize all the daily , weekly, monthly o peration s with efficiency and follow-up
• Develop and implement an audit process to ensure consistency and control
• C onduct regular store visits to understand field needs and identif y risks & opportunities

COST CONTROL

• Manage and optimize P&L by door
• Build and monitor o pex budget and forecasts for retail/ w holesale operations.
• Responsible for optimizing opex budget including but not limited to negotiating vendors’ contracts
• Responsible for inventory accuracy and stock loss.
• Strengthen cost control policies

PERFO R MANCE MANAGEMENT

• Oversee sales analysis, productivity analysis, products analysis, sales incentives calculation, etc , for wholesale and retail on daily , weekly , monthly and quarterly basis.
• Deliver action plan to consistently improve sales and store profitability.
• Be a master user & s upport training on in-house BI tools

Requirements and Qualifications

• Bachelor’s degree in business or related field pre f erred
• Minimum of 10 + years o f experience in a similar role with an emphasis on retail operations and strategy
• L uxury beauty or fashion , and retail experience are preferred
• Strong leadership skills
• Extensive experience in p roject management
• Strong financial acumen and analytical skills; can build and manage budgets , forecasts , and P&L
• Critical thinker with innovative problem-solving skills
• Fantastic organizational and time-management skills
• Highly developed interpersonal, verbal, and written communication skills
• Team player with high level interpersonal skills
• Excellent communication and presentation skills
• Agile and flexible to adapt to situations and tools as needed
• IT system savvy
• Expert i n Microsoft office and reta il operations software systems
• Travel: 3 0 %

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Salary: $150,000-$175,000

Diptyque is committed to diversity in all its forms and considers each application carefully.