VIP Services Representative

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

Summary

As the VIP Service Representative, you play an essential role in supporting the daily operations of the VIP Services department by delivering high-level, personalized service to valued guests. You contribute to guest satisfaction and loyalty by coordinating requests, handling reservations and special accommodations, and collaborating across departments to ensure a seamless and luxurious experience.

Job Description

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Warmly welcome VIP guests and manage their preferences for accommodations, dining, transportation, and amenities
• Coordinate and confirm limousine services, travel itineraries, and other logistical arrangements
• Evaluate casino play to determine and issue comps in compliance with policies and regulations
• Assign guest rooms, process check-ins and check-outs, and handle financial transactions efficiently
• Maintain strict confidentiality regarding guest information and casino account activity
• Collaborate with departments such as front desk, concierge, and casino hosts to provide a seamless guest experience
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events impacting VIP services
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• At least one year of related experience or an equivalent
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Proficient in handling multiple phone lines and using a 10-key touch adding machine

Requirements

• At least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull, lift and/or carry up to 10lbs. at floor, knee, waist, and chest levels
• Regularly Squat, kneel, reach, bend, twist
• Constantly sit and work at a desk or computer
• Regularly standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity
• Ability to ascend and descend stairs

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Hot cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one?

If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.