Guest Services Coordinator (Parks)

JOB SUMMARY

SUMMARY

Under general supervision directs and coordinates all customer service-related activities in the facility. Hires, trains, supervises, and evaluates all customer service representatives and reservation clerks in the facility.

ESSENTIAL JOB FUNCTIONS

• Select, hire, train, and evaluate staff that provide customer service to the public.
• Oversee the management of rentals and reservations including working with customers.
• Provide customer service by registering citizens for activities and receiving money and responding to customer inquiries.
• Develop and implement a training and onboarding program for all Customer Service Representatives in the department.
• Use and train on the current reservation software utilized in the department.

OTHER JOB FUNCTIONS

• Prepare general reports on various program components and customer requests for information.
• Work with various organizations, individuals, and other departments to accommodate needs for facility access, program information or facility rental.
• Perform facility maintenance such as cleaning up spills and cleaning restrooms and weight room.
• Assist with scholarship programs and insurance partners’ memberships.
• Operate a multi-line telephone system and take messages for appropriate staff.
• Operate as a member of the facility management team.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required

• Knowledge of modern office methods, practices, and equipment.
• Knowledge of facility management to ensure a safe and productive experience for users and customers.
• Skill in operating a multi-line telephone.
• Knowledge of computer skills to register customers, authorize refunds and account for site revenues.
• Knowledge of appropriate interpersonal skills with the public and city staff to maintain positive relations.
• Knowledge of maintaining a clean and safe work site.
• Knowledge of operating a motorized vehicle as an essential function of the position (Safety Sensitive Position).

Qualifying Education and Experience

• Bachelor’s degree in hospitality, recreation management, marketing, or related field.
• Two years related experience or any combination of the two.

PREFERRED QUALIFICATIONS

Knowledge, Skills and Abilities Required

• Supervisory experience.
• Previous experience in scheduling software.
• Previous experience in reservation software.

PRE-EMPLOYMENT SCREENING

• Criminal background check
• Drug/alcohol testing
• Physical/Human Performance Evaluation
• Motor vehicle review (MVR)

City of Arlington is an Equal Opportunity Employer.