Holiday Home Administrator

Position: Holiday Home Revenue Administrator

Type: Full-Time / Permanent

Salary: Competitive

Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.

We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.

Key Responsibilities

• Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
• Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
• Coordinate the handover process, ensuring timelines are realistic and expectations are met.
• Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels .
• Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
• Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
• Support team performance by meeting all relevant targets and metrics.

Requirements

• Exceptional organisational and administrative skills.
• Strong customer service and communication abilities.
• Confidence in managing transactions and handling sensitive customer information.
• Proactive and solution-oriented approach to resolving issues.
• Knowledge of compliance processes, with training provided where needed.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply

• We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
• To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
• For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk