IT Service Management Specialist

• We're Hiring | IT Service Management Specialist
• 📍 Location:  Kronospan Production Site, Settat-Morocco

Key Responsibilities

-End-User Support

• Provide hardware and software support to all employees.
• Manage user accounts, including creation, modification, deletion, and access rights.
• Maintain IT equipment, including PCs, printers, telephones, and logistics scanners.
• Administer and maintain the warehouse Wi-Fi infrastructure.

-Production IT Support

• Maintain label printers and delivery note printers.
• Provide first-level support for production-floor IT equipment.
• Integrate new devices into the factory network.
• Perform scheduled backups of production systems.

-Server Administration

Administer and maintain

• Terminal Servers
• Antivirus solutions
• Business applications (access control, time attendance, loading planning)
• Backup systems
• Local Domain Controller
• Document Management System (DMS)
• File shares
• Email services
• Print services
• Virtualization infrastructure
• Video surveillance systems
• Windows updates
• Maintain the server room infrastructure, including:
• Network equipment (switches, core switches, Call Manager, firewall, Wi-Fi controller)
• Storage systems (NAS, HP Primera)

-Network Administration

• Perform preventive maintenance of network switches across the facility.
• Configure new IT devices, including Wi-Fi access points, PCs, PLCs, rack PCs, and IP cameras.
• Optimize network performance and resources.
• Manage secure remote access for external contractors.
• Ensure proper network cabling and documentation of all connection ports.

-Internal IT Administration

• Maintain the IT hardware inventory.
• Contribute to continuous improvement of the existing IT infrastructure.
• Participate in the implementation of new IT projects.

Qualifications

🎓  Education

• Bachelor's or Master's Degree (Bac+3 or equivalent) in Information Technology, Computer Systems, Computer Engineering, or a related technical field.

💼  Experience

• Minimum  2 years  of experience in a similar role involving IT support and systems/network administration.
• English proficiency (C1 level) is a must, Spanish is an advantage
• Ability to prioritize and manage critical incidents
• Methodical approach to technical documentation
• Self-motivated and proactive
• Excellent communication skills
• Team player with strong cross-functional collaboration skills