Sr. Program Specialist, Contingent Labor

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

Job Title: Sr. Program Specialist, Contingent Labor

Job Summary: The Program Specialist, Contingent Labor will oversee the end-to-end process lifecycle, daily operations, and customer experience for the Contingent Labor program function. The focus of this position will be on providing centralized coordination, consultation, customer service, and process optimization to hiring managers to enable efficient and effective workflows. The Sr. Program Specialist, Contingent Labor will drive the design, development, implementation, and continuous process improvement of complex core program infrastructure in partnership with key stakeholders across the organization.

What you’ll do

Program Management

Lead requirements gathering, discovery, design, and implementation of Contingent Labor operating model

Lead and facilitate cross-functional workgroups and partner with Legal, Procurement, IT, People Team, and other stakeholders to develop and implement operational processes

Design, develop, and implement processes, resources, and policies

Provide consultation to stakeholders; research, analyze and synthesize options; summarize recommendations; and facilitate decision support processes

Manage portfolio of active vendor partners and facilitate productive partnership and effective recruitment processes

Support vendor research and selection process as needed

Serve as centralized point of contact, expert internal resource, and customer service liaison

Lead and/or support projects in support of organizational goals including development of workback schedules, convening stakeholders, outlining tasks, and driving visibility and accountability to project progress and milestones

Risk Management and Governance

• Ensure compliance and alignment with regulatory requirements, industry best practices, and organizational policies/practices
• Evaluate project/program risks and dependencies, conduct and facilitate risk assessments, communicate risks to management, and provide recommendations for risk mitigation
• Design, develop, and implement reporting and metrics to enable visibility, insights, and decision support

Agency Recruitment Lifecycle Management

Provide expert consultation to hiring managers on contingent workforce solutions/options

Support agency requisition requirement gathering, position scoping, and creation of new requisitions

Oversee, facilitate, and support end-to-end recruitment lifecycle for contingent labor including intake calls with agencies, interview scheduling, process support for hiring managers, contingent worker selection process, vendor rate negotiation, facilitating timelines/expectations, supporting contingent worker onboarding, temp assignment extensions, offboarding, and conversion processes

Advocate for user experience, operational excellence, and governance and bring visibility to customer needs and business needs in support of project/program goals

What you’ll bring

Eight (8)+years of relevant HR Recruitment and Program Management professional experience

Direct experience as a full lifecycle recruiter or agency recruiter

Advanced knowledge of core HR operational business processes

Expert level vendor management skills

Expert program management/project management skills

Effective time management, prioritization, delegation, and organization skills, including demonstrated ability to meet deadlines and manage multiple concurrent projects.

Experience with working cross-functionally in a highly complex, matrixed environment to drive business results.

Proficiency interfacing across organizational levels and collaborating with diverse stakeholder groups including executive leadership, people managers, individual contributors, technical experts, consultant, and vendors.

Proficiency in written, verbal, presentation, facilitation, interpersonal, and intercultural communication skills.

Ability to interpret, analyze, synthesize, and summarize complex information into meaningful written and visual formats for different audiences. This role requires in-depth reading comprehension skills, attention to detail, and highly developed writing skills.

Ability to leverage independent judgment, situational awareness, and critical thinking to solve problems, navigate ambiguity and complexity, and drive clarity to achieve objectives.

Ability to effectively develop and manage business relationships, facilitate negotiation, foster collaboration, and lead through influence.

Discretion and demonstrated proficiency with managing confidential/private information such as employee details, financial data, business strategy, and intellectual property.

Independent, self-driven learner with curiosity and aptitude for quickly learning new processes, systems, functions, and content areas needed to support success of projects and programs.

Proficiency with Microsoft Office Suite; knowledge of HRIS systems, project management tools and templates; and expertise in identifying and leveraging appropriate technologies and methods to support business needs.

Experience with providing high level of customer service to a diverse range of clients and/or customers.

Preferred

Direct experience with agency staffing recruitment models and full lifecycle in-house recruitment processes within an organization

PHR/SPHR or SHRM-CP/SHRM-SCP or equivalent HR certification

Prior experience in managing a contingent labor program portfolio and operating model

Data analytics and report development skills, including ability to validate, synthesize and meaningfully summarize data to derive insights and provide decision support to stakeholders

Experience partnering with risk management, legal, finance, and compliance functions including experience with legal concepts, regulatory frameworks, budget management, contract management, and contract negotiation

Experience managing or supporting programs/projects within Human Resources functions

Exposure or familiarity with product management, design thinking principles, and continuous process improvement methods.

Base Salary Range: For this role, new hires generally start between $116,000.00 - $154,000.00 per year. The full range is $116,000.00 - $209,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-Hybrid #LI-MK1

How you’ll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.

Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.

Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.

Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.

Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.

Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An innovative culture driven by impact, delivering meaningful outcomes.

Company events that celebrate the spirit of Pokémon.

Competitive cash-based compensation programs.

100% employer-paid healthcare premiums for you.

Generous paid family leave.

Employer-paid life insurance.

Employer-paid long and short-term income protection insurance.

US Employees: 401k Employer Matching.

UK/IRE/MX Employees: Pension Employer Contributions.

Fitness reimbursement.

Commuter benefit.

LinkedIn learning.

Comprehensive relocation package for certain roles.

Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at [email hidden — sign in].