Process Manager

eClerx Mumbai is hiring a Service Orchestration Engineer to support US and international enterprise customers in ISP / Data Centre environments. This role is suited for professionals with strong contact center / BPO Voice support experience, comfortable handling high severity incidents, customer escalations, and real time service disruptions in a fast paced global operations setting.

The role requires excellent English communication, strong customer focus, and the ability to work effectively across global teams while delivering a consistent, high quality customer experience.