Experience Ambassador

RESPONSIBILITIES

-

Partner with our West Coast based Experience Manager on cross-functional initiatives, including working with the Digital team on AI-driven scheduling optimization and coverage forecasting.

-

Daily scheduling support and management; handling sick call outs and ASAP requests from our Charter team

-

Support Experience Manager in building monthly schedules and optimizing coverage

-

Support with recruitment for East coast based Experience Leads.

-

Take on ad hoc projects and strategic initiatives as Aero scales its East Coast presence.

-

Serve as the primary Aero representative for departures and arrivals at TEB and HPN - the face guests see first and last on every journey.

-

Perform all duties of a trained Ground Support Coordinator (GSC) and screener per Aero standards and DOT requirements.

-

Greet, escort, and support VIP guests throughout the full departure and arrival experience, proactively resolving issues.

-

Represent the Aero brand with professionalism and poise in uniform and in every interaction.

-

Build genuine, lasting relationships with Aero's most valuable guests through consistent, personalized presence on the ground.

-

Communicate real-time operational updates and guest feedback to internal teams.

REQUIREMENTS

-

Experience working in guest-facing roles (private aviation or luxury hospitality preferred)

-

As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to pre-employment testing and random testing throughout employment for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP)

-

Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft

-

Excellent communication skills

-

Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays

-

Able to commute to/from TEB and HPN airports

-

Must have a valid driver’s license and vehicle