Senior Analyst

The candidate should have had experience in the following activities

• Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 11, Mac, Outlook, Citrix, email clients and applications.
• L1 support for System and network troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Contribute to improving customer support by actively responding to queries and handling complaints
• Support India as well as onsite international users
• Own and execute IT asset movement and management
• Ability to install and troubleshoot All in One and Laser Printers.
• Escalation Management
• Understanding of Microsoft Windows systems and network security concepts
• Comfortable in working in rotational shifts
• Good in analyzing