Account Servicing Reprsentative

THE KEY COMPETENCIES FOR THIS ROLE INCLUDE

• Results Orientation – the ability to plan and achieve business goals within the timelines established
• Teamwork – ability to work with others to effectively enhance results or processes
• Problem Solving – ability to root cause problems and present solutions
• Interpersonal Skills – the ability to interact well with employees and customers at all levels, socially poised
• Communication – ability to identify and deliver critical information to the appropriate parties
• Leadership & Example Setting – the ability to motivate dealership managers and employees and model desired behaviors
• Financial Acumen – the ability to understand and analyze dealership financial numbers while looking for opportunities to enhance effectiveness
• IT – proficient in the use of Reynolds and dealership Service related software

DUTIES AND RESPONSIBILITIES

• Work an assigned customer collection portfolio;
• In-bound and out-bound calls;
• Record customer payments;
• Answer general questions;
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

All employees must adhere to the below Company Values

• R espect: We treat everyone with genuine care and concern
• I ntelligence: Intelligence means we’re able to learn, grow and adapt.
• G reatness: We are consistently exceptional in our work and continually improve.
• H onesty: We keep our commitments, tell the complete truth and act with integrity
• T eamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.

EDUCATION and/or EXPERIENCE

• Technical or Vocational degree or equivalent work experience
• Associate’s Degree or equivalent work experience
• Bachelor’s Degree or equivalent work experience
• Master’s Degree or equivalent work experience
• ____ years of relevant work experience

COMPUTER SKILLS

Inventory Control Software, internet, Microsoft Office Products

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 25 pounds.

WORK ENVIRONMENT

NOTE

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description. I understand the responsibilities, requirements and duties expected of me. I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer