B2B Customer Service Representative (HS

Position: B2B Customer Service Representative

• Number of hours: 20 hrs/week
• Schedule: Day shift, EST

Tasks required

• Handle day-to-day customer communications via email and Zendesk
• Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support
• Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment
• Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards
• Collaborate with clients to understand their unique logistics requirements, offering customized solutions to enhance overall satisfaction and meet business objectives
• Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.
• Ensure all B2B shipments adhere to regulatory and compliance standards, handling documentation and customs processes efficiently.
• Ensure customer satisfaction and provide professional customer support
• Maintain customer records by updating account information
• Other ad hoc tasks that would be assigned

Requirements

• Proven work experience in B2B Customer Support or a related field
• Working knowledge of Google Mail, Google Calendar and Google Meet is a must
• Experience working with Zendesk and Shopify is a huge advantage
• Excellent communication and interpersonal skills with a focus on building and maintaining client relationships
• Familiarity with B2B logistics and supply chain processes is preferred
• Detail-oriented with strong problem-solving abilities
• Excellent investigative and inquiry resolution skills
• Ability to manage multiple tasks in a fast-paced B2B environment
• Excellent verbal and written English communication skills
• Self-disciplined and organized; able to consistently produce quality work with limited supervision
• Ability to work certain overtime hours, unexpected hours, weekends, and holidays as business needs change
• Ability to multitask, prioritize and manage time effectively