Customer Service Representative / CSR

We are looking for Customer Service Representatives who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.

Key Responsibilities

• Applicants are welcome if they have at least 1 month of BPO experience or at least 6 months of customer-facing experience in a non-BPO role, such as cashier, sales associate, receptionist, front desk staff, or other customer service-related positions.
• Provide accurate information about products, services, or processes
• Resolve customer concerns efficiently and professionally
• Document customer interactions and resolutions accurately
• Escalate complex issues to supervisors when necessary
• Meet quality, customer satisfaction, and productivity metrics

Pay: Php17,000.00 - Php27,000.00 per month

Benefits

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person