IT Application Executive

Key Responsibilities

1. SAP & Application Support
   • Ensure that ERP (SAP), POS, Retail Applications operate efficiently.
   • Manage configurations, upgrades, and troubleshooting in coordination with users and regional/group IT.
   • Log and track all incidents via the ticketing system, performing root cause analysis for timely resolution.
2. System Administration & Data Integrity
   • Perform system configuration and user administration tasks.
   • Develop and maintain data interfaces, exports/imports, and ensure high-performance data exchange between SAP and local systems.
   • Proactively monitor system alerts and perform quality checks to ensure data accuracy and consistency.
3. Process Optimization & Projects
   • Analyze retail business processes and produce data flow diagrams to recommend usability improvements.
   • Support application-related projects, providing technical input for regional rollouts and local deployments.
   • Ensure all system changes align with corporate standards, governance, and Group IT security.
4. Stakeholder Coordination
   • Collaborate closely with group/regional IT, local business users, and vendors.
   • Maintain comprehensive technical documentation, procedures, and user guides.

Qualifications & Requirements

1. Education: Bachelor’s degree in IT, Computer Science, or a related field.
2. Experience: Minimum 3 years of experience in an IT Application role within a retail environment.

Technical Skills:

1. Proven expertise in SAP Retail
2. Proficiency in SQL / PL-SQL and ERP application management.
3. Strong ability to translate business needs into technical actions.
4. Soft Skills: Effective communication skills for working within a matrix reporting line; detail-oriented and capable of managing multiple priorities.

Key Success Indicators

1. Uptime: High application availability and performance across retail sites.
2. Service: Ticket resolution strictly within agreed SLAs.
3. Quality: Maintenance of data accuracy across the ERP, POS and WMS landscape.
4. Compliance: Full alignment with group IT standards and successful audit support.