Lead MOS

is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. This job does not function as a supervisor.

LEAD MOS RESPONSIBILITIES

• Point person for any requested changes in the clinic appointment template.
• Update fellow MOSs on EPIC changes.
• Review and complete the NO SHOW report and forward it to the Clinic Director
• Correct any billing errors in registration work queue
• Review daily schedules and confirm accuracy
• Confirm appointments for all physicians and obtain insurance/demographics before appointments.
• Point of contact for front office staff
• Preceptor for the MOS team.
• Monitor appointment schedule to ensure accuracy for clinic/non-clinic days.
• Keep track of template times (lag times from check-in to check-out)
• Attend monthly MOS meetings.
• Attend weekly staff meetings
• Attend weekly Lead meetings.
• Coordinates lunch hour accordingly with fellow MOS staff
• Coordinates fellow MOS schedules for surgery/urology
• Opens and distributes incoming mail daily.
• Coordinates with fellow MOS to prepare charts for clinic the day before to include any information outside of EPIC.
• Works with billing coordinator to ensure that co-pays and or deductibles are being captured.

General Requirements

• Must be flexible to clinical operational hours.
• Always maintains the utmost level of confidentiality.
• Travel to satellite locations may be required.
• Adheres to hospital policies and procedures, including flexing scheduled work hours.
• May be required to float to other clinics as needed.
• Demonstrates ethical business practices and personal actions that adhere to corporate compliance and integrity guidelines.
• Adheres to and complies with customer service standards and dress code set forth by the hospital and the department.
• Demonstrates thoroughness and dependability.
• Demonstrates excellent organizational skills.
• Must be detail-oriented.
• Must manage multiple tasks in a busy medical office environment.
• Must communicate and work effectively with patients, family, and physicians.
• Must be able to work as a team member effectively.
• Other duties as assigned.

Scheduling/Telephone Support

• Schedule patients for necessary procedures using the appropriate scheduling system.
• Gather pre-registration/pre-admission information.
• Reschedule patients upon patient/physician request.
• Document cancellations/no-shows in the appropriate scheduling system.
• Notify clinic or medical staff when appropriate.
• Document telephone encounters as appropriate to the clinic/department.
• Manage an appointment waiting list.
• Contact patients for appointment scheduling from a follow-up list.
• Call patients to confirm appointment times and offer pertinent information such as attendance requirements, education, directions, parking information, etc.

Patient Accounting

• Review schedule/pre-registrations to identify potential duplicate medical record numbers.
• Identify patients with multiple same-day visits to match demographic and insurance data for each pre-registration.
• Verify insurance eligibility and coverage for anticipated procedures.
• Obtain insurance authorizations from referring physicians when necessary/appropriate.
• Obtain insurance authorizations from payors when necessary/appropriate.
• Identify co-payment agreements in preparation for collection at the time of service.
• Maintain a correct balance of petty cash daily.
• Close recurring accounts when appropriate.
• Reconcile insurance card copies with completed registrations.

Clinical Support

• Batch reminder letters for families and physicians, unit specific.
• Disseminate incoming office mail.
• Review schedules before the appointment date and assist in resolving scheduling conflicts.
• Prepare medical records before appointment (i.e., request medical records from the file room, prepare form packets, gather and attach necessary diagnostic reports, etc.), unit specific.
• Batch appointment cancellation/no-show letters to families and physicians, unit specific.

Patient Registration

• Accurately register patients according to training guidelines when the patient presents for services.
• Collect and record co-payments or prompt payment agreements and issue a receipt of payment to the payor.
• Make a clear copy of the insurance card.
• Ensures consent for the appropriate level of care is obtained, and any additional documentation necessary from the family is obtained and copied.
• Issue patient identification card or wristband as appropriate.

Patient Discharge

• Perform necessary follow-up scheduling at discharge.
• Reconcile medical records.
• Process physician orders and/or referrals.
• Mark no-shows and no-shows to reschedule in the appropriate scheduling system.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• BLS is required within the first 90 days of hire.