AI and Automation Production Support Lead

The AI & Automation Production Support Lead will oversee and own the end-to-end production support of our enterprise IA, RPA (Robotic Process Automation), and AI programs. This is a leadership role that goes beyond standard analysis, managing L1 and L2 support vendors, mentoring internal staff, and driving continuous improvement. We are looking for an assertive leader with sufficient technical acumen to understand automation designs, spot potential design flaws, and speak intelligently with our vendor partners. You will utilize these skills to handle complex escalations, manage vendor SLAs, and seamlessly receive and manage new automation projects as they transition into the production environment.