Technology Support Lead - Instructional Support Facility

Assist the IT Service Delivery Manager with supporting customers in all aspects of managing the Technology Support team. Provide leadership, technical expertise, and guidance to members of Technology Support team for troubleshooting issues and understand when escalation is appropriate. Make recommendations to improve technical approach, customer service, and technical documentation and training for the team for continuous growth. Support user hardware and software, application installations, maintenance, upgrades, and troubleshooting technology.