Program Specialist- Learning and Organizational Development & San Francisco Benefits Net On-the-Job-Training- Human Services Agency (TEX) (2913) (166464)

Under general direction,  the 2913 Program Specialist provides essential support for SFBN Induction Training. The primary responsibility of this position is to deliver both virtual and in-person provide classroom instruction. This includes facilitating  lectures, guiding hands-on activities, troubleshooting issues, conducting case reviews, and completing other  tasks as needed to support the training  team.

These positions operate within the Human Services Agency (HSA), supporting either the Learning and Organizational Development (L&OD) unit or the SF Benefits Net On‑The‑Job (SFBN OJT) Training team.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

• Facilitate classroom-based sessions by guiding trainees through learning activities, supporting engagement and understanding, and maintaining an organized, productive training environment.
• Managing classroom operations by monitoring trainee attendance and behavior, maintaining accurate tracking records, assisting with weekly timesheet submissions, and escalating behavioral concerns as needed.
• Organizing and preparing written material for use in various formats including hard copy memos, manuals, and reports, interactive online resources, and presentation media.
• Contributing to short and long-term projects and workgroups by supporting coordination, planning, and implementation activities.
• Provide instructional support by assisting trainees during classroom activities, ensuring engagement and proper device use, managing and preparing materials, overseeing assessment compliance and supporting case processing during on-the-job training.
• Assist with On-The-Job Training case reviews to ensure accuracy and adherence to CalFresh and Medi-Cal program policy and standards, providing timely feedback on case reviews to support trainees’ development.
• Reviewing and monitoring Department compliance with County, Federal and State regulations as related to public assistance programs; reviewing guidelines related to the processing of public assistance applications; verifying eligibility, correctness of payment decisions and appropriateness of the services provided.

Experience : Three (3) years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services or training.

Note: Data management experience refers to high-level and large-scale data management activities using software programs dealing with large sets of data. Administrative record-keeping experience is not considered qualifying.

License and Certification

Some positions require possession of, or ability to obtain, a valid California driver’s license.

Special Requirements

Essential duties involve the following physical skill and work environment

Ability to work in a typical office environment; most positions involve the physical activities of sitting, standing, and lifting 5-10 lbs., and the ability to travel to different sites and conduct home visits. May require hand-eye coordination and manual dexterity for data entry and extensive VDT exposure.

Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.

Desirable Qualifications:   The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience working with social service programs - CalFresh and Medi-Cal preferred
• Experience using CalSAWS
• Experience undergoing major system changes (e.g. CDS to CalWIN, CalWIN to CalSAWS)
• Proficiency using Microsoft Office tools (e.g. Word, Outlook, Teams, PowerPoint, SharePoint, etc.)

Verification of Education and Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/ .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

S election procedure

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will be invited to continue in the selection process.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall , 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from [email hidden] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown at  [email hidden] or by telephone at (415) 412-9970 . 

Your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.