About The Role

Registering User online verification in accordance with the internal procedure and Legal requirements
Password change and/or Personal data correction Based on User Request (in accordance with the internal procedure and Legal Requirements)
Transaction history review and analysis
Win amount review and checking with Vendor (or in Vendor’s Back Office interface)
Monitoring of financial transactions, review, and decision making in accordance with predefined procedures
Registering problem-solving (task can be received through various channels: Service Desk, Mail, Cash Desk)
User’s activity checks
Alert generation for the responsible department and escalation in case of Suspicious Activity detection /identification.

Higher Education
Work experience in the related field (banking, credit organizations, bookmakers)
Great attention to details
Excellent communication skills Customer-oriented
Analytical thinking
Intermediate knowledge of English language

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