Junior Cybersecurity/Network Technician

Job Overview

This is an entry-level position – we are not expecting a long and storied career in IT. However, we would love to understand what IT experience you have, whether it’s helping a family member with their WiFi or classes you’ve taken. Help us recognize that you have a technical, problem-solving mindset – we can provide the specific knowledge.

Key Responsibilities

• Respond to incidents and requests from multiple ticketing systems for a variety of products
• Provide support to end users, both technical and non-technical
• Utilize management and monitoring tools as necessary to facilitate troubleshooting and implementation processes
• Proactively identify and troubleshoot security infrastructure
• Support system security design and architecture decisions
• Contribute to documentation, participate in internal knowledge-sharing sessions, and thoroughly log all work performed
• Provide excellent written communication, including reports, incident reports, emails, and other required documentation
• Other tasks as assigned

Required Qualifications

• Security+ and Network+ Certifications
• Basic knowledge and proficiency in Microsoft Office and Windows products
• Desire for growth and will be required to further your development with valuable certifications
• Ability and readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
• Excellent critical thinking and problem-solving skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to work under pressure
• Positive and professional demeanor
• Strong customer service skills

Preferred Qualifications

• Familiarity using network management and monitoring tools
• Familiarity with Microsoft Azure, AWS, or other cloud providers (specifically security tools)
• Familiarity with IAM, including Active Directory, MFA, and other associated technologies
• Familiarity with firewalls, servers, switches, access points, and other network hardware
• Excellent ability to communicate technical concepts to non-technical audiences

• Check us out at archetypesc.com!
• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.