Senior Operations Manager - Health Insurance Plan Subrogation

We’re building a strong and capable Subrogation Recovery operation in STL—and we’re looking for a Senior Operations Manager who can drive results, elevate team performance, and deliver measurable financial outcomes.

In this role, you will lead a multi-functional team responsible for converting case opportunities into meaningful recovery outcomes for our clients. You will own a defined book of business and be accountable for performance, execution, and continuous improvement—not just activity, but results.

This is a fast-paced, high-volume, performance-driven environment. You will make time-sensitive decisions that directly impact recovery outcomes. You will also play a key role in connecting strategy to execution—bringing structure, clarity, and discipline to how work gets done while building a team t hat consistently performs at a high level.

What You Will Own

Drive Performance & Outcomes

• Own team performance tied to recovery outcomes, speed, and quality
• Prioritize work that maximizes value and recovery impact, not just volume
• Ensure consistent focus on high-value case opportunities
• Manage workload, case distribution, and team capacity to optimize results
• Make real-time tradeoff decisions across urgency, complexity, and value

Build a High-Performing Team

• Lead and develop a team of 15+ recovery, case development, and legal support professionals
• Set a clear performance bar and ensure every team member understands what success looks like
• Coach individuals to improve capability, confidence, and consistency
• Address performance gaps quickly, directly, and with clear action plans, including formal performance management when needed
• Build a culture of ownership, accountability, urgency, and continuous growth

Improve How Work Gets Done

• Identify breakdowns in workflow, prioritization, and execution—and fix them
• Implement structure and operating discipline that improves consistency and predictability
• Partner with leadership to improve yield, speed, and execution quality
• Ensure new hires ramp quickly with the tools, clarity, and support required to perform

Lead Through Data & Insight

• Use data to drive decisions, not just monitor performance
• Analyze trends and reallocate focus to improve outcomes
• Guide prioritization, staffing, and tradeoffs using real-time performance insight
• Continuously refine how the team operates to improve efficiency and results

Partner Across Functions

• Partner closely with Client Success, Finance, Legal, and Operations Enablement to ensure alignment on priorities and performance
• Surface risks, trends, and opportunities that require cross-functional action
• Ensure operational decisions reflect both client expectations and financial impact

What Success Looks Like

• Teams consistently meet or exceed budgeted recovery and performance targets while improving case progression
• Faster ramp time from training to full production, increasing overall team capability
• Reduced need for oversight through clearer ownership and execution discipline
• A team that operates with focus, urgency, and accountability

What You Bring

• 7+ years of progressive experience in high-volume, case-driven health plan claims environments, including subrogation, claims management, insurance, revenue cycle management, or payment integrity, with demonstrated advancement in scope and responsibility
• 5+ years leading multiple concurrent teams or functional areas (20+ total employees) in a metrics-driven, performance-based environment, with responsibility for balancing priorities, resources, and performance across workstreams
• Demonstrated ownership of productivity, quality, and financial or recovery-based outcomes across multiple teams or functions, including contribution to forecasting, capacity planning, and performance against revenue or cost targets
• Proven ability to design and optimize operating models, manage capacity planning at scale, and drive continuous improvement across teams or functions
• Deep expertise in claims management and recovery workflows, with ability to identify gaps, influence process design, and implement scalable solutions across the organization
• Advanced analytical skills with ability to synthesize complex data, build business cases, and influence senior leadership decision-making
• Proven ability to coach, develop, and elevate high-performing individual contributors, and drive a high-performance culture across multiple teams
• Bachelor’s degree required; Master’s degree (MBA or related field) preferred

Compensation

• The annual base salary for this position is approximately $120,000-130,000, with final compensation determined based on the candidate's experience, qualifications, and overall fit for the role.

How You Lead

• You are outcome-driven—focused on results, not activity
• You bring structure and clarity to fast-moving environments
• You are comfortable addressing performance directly and constructively
• You continuously improve how work gets done without overcomplicating it
• You raise the bar and help others perform at a higher level

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With almost a 30-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans.

Why work for Intellivo?

• Amazing Team Members – Intellivators!
• Medical Insurance
• Dental & Vision Insurance
• Industry leading health & wellness benefits
• 401(K) retirement plan
• Competitive Paid Time Off
• And More!

#LI-DS1