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Tech Support Manager
topanga · Los Angeles, United States
About The Role
Key Responsibilities
- Create and maintain a registry of all devices in the Topanga fleet
- Monitor device health, tracking issues with customer devices, triaging customer reports
- Provisioning and shipping new devices to customers
- Participate directly in troubleshooting with customers, both via email and over video if necessary
- Assist in maintaining a library of hardware documentation
- Recommend and lead implementation of key improvements to customer support process
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