Senior TechOps Engineer

Key Responsibilities

• Systems Administration:
• Manage and support on-premises and cloud-based systems.
• Install, configure, and maintain hardware and software, including servers, storage, and networking components.
• Ensure the stability, security, and performance of IT infrastructure across multiple platforms.
• Monitoring & Performance Tuning:
• Monitor systems' health, performance, and capacity.
• Identify and troubleshoot issues to ensure high availability and optimal performance.
• Proactively manage patching and upgrades to minimise disruptions to the business.
• Security Management:
• Implement and maintain security policies and procedures to protect systems and data, as laid out by our SecOps team
• Remediate vulnerabilities, ensuring systems are compliant with best practices and relevant regulations.
• Liaise with vendors to plan upgrades to managed firewalls, VPNs, and other security tools.
• Backup & Disaster Recovery:
• Manage backup strategies and disaster recovery plans.
• Regularly test and refine recovery procedures to ensure data integrity and rapid restoration capabilities.
• Automation & Scripting:
• Develop scripts and automation processes for system administration tasks using PowerShell
• Collaboration & Support:
• Provide support for escalated issues from Internal Team Members and outsourced L1/L2 Provider
• Collaborate with developers, network administrators, and other IT staff to optimise and streamline infrastructure.
• Document system configurations, processes, and procedures for IT staff and end-users.

Required Skills & Qualifications

• 5+ years of experience as a Senior Systems Administrator or similar role.
• Strong knowledge of Windows systems.
• In-depth Knowledge of cloud platforms (AWS, Azure, GCP) and virtualisation technologies (VMware, Hyper-V).
• Experience with networking and diagnosing issues relating to (TCP/IP, DNS, DHCP, VLANs, etc.)
• Hands-on experience scripting using PowerShell.
• Experience with disaster recovery planning and execution.
• Knowledge of cybersecurity best practices and security management (firewalls, VPNs, IDS/IPS).
• Ability to work in a hybrid environment with strong time management skills.
• Excellent problem-solving skills and ability to troubleshoot complex systems issues.
• Participate in on-call rota

Preferred Qualifications

• Microsoft Server and Azure Certifications advantageous.
• Experience with containerisation using Docker and Kubernetes
• Familiarity with monitoring tools (SCOM, Nagios, Zabbix, Prometheus, Azure Monitor).