Enterprise Apps Admin II

Primary Duties

Advanced Solution Design & Configuration

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Lead the end-to-end configuration and implementation of medium-to-high complexity platform features, custom data objects, advanced business rules, and multi-step automated workflows.

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Collaborate independently with business stakeholders to gather, analyze, and translate operational requirements into scalable, native platform configurations.

Platform Administration & Security Governance

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Own day-to-day advanced administrative functions, including user access architecture, role hierarchies, complex sharing/permission models, advanced reporting/dashboards, and system audit logging.

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Enforce system security parameters, least-privilege access controls, and data validation rules to protect institutional data privacy.

System Maintenance, Optimization & Quality Assurance

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• Conduct scheduled application maintenance, database deduplication, and performance cleanup tasks according to platform-specific best practices to minimize configuration clutter.
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• Ensure all configuration changes undergo rigorous user acceptance testing (UAT) and regression testing, maintaining complete documentation within tracking pipelines (e.g., Jira).

Advanced Troubleshooting & Integration Management

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• Monitor and maintain middleware/iPaaS platforms
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• Partner with external vendors or internal technical teams to isolate root causes and implement permanent configuration fixes for recurring issues.

Release Evaluation & Operational Readiness

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• Monitor system uptime, respond to critical application errors or post-release production defects, and provide occasional support during major upgrade or patch windows.
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• Research upcoming vendor platform release notes, evaluate the business impact of new native features, and proactively recommend updates to maximize platform ROI.

Minimum Qualifications

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Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field

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Experience: 4+ years of professional experience in enterprise software administration, business applications engineering, or a closely related technical role.

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Core Tooling: 2+ years of hands-on experience utilizing advanced administrative design features (e.g., visual workflow builders, schema managers, custom automation suites) within a major enterprise application.

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Agile Frameworks: Proven experience operating within an Agile development environment, independently managing individual ticket backlogs, estimations, and status loops.

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Certifications: Holds at least one core administration certification tied to their primary application domain (e.g., Salesforce Certified Admin, Atlassian Certified Professional, NetSuite Administrator, or Ironclad CLM Core Administration).

Preferred KSA’s

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Requirement Articulation: Demonstrated ability to understand, distill, and articulate complex cross-functional business requirements into clean technical layouts.

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Analytical Thinking: Strong creative and analytical problem-solving mindset, with a proven track record of resolving ambiguous system issues.

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Task Prioritization: Proven ability to meet strict deadlines, manage simultaneous business requests, and navigate professional communication both laterally and upward to leadership.

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Operational Adaptability: Availability to occasionally work outside standard business hours to monitor vendor upgrades, system cutovers, or critical service restorations.

Physical Requirements

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• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.