Romanian Customer Advisor in Athens

Workster is partnering with a leading global outsourcing provider to recruit a Romanian Customer Advisor for a full-time on-site position in Athens, Greece.

In this role, you will deliver excellent, customer-focused service to Romanian-speaking clients across phone, email and chat channels. You will resolve enquiries, identify customer needs, promote appropriate products and services, and ensure accurate record-keeping in line with client policies and regulatory requirements. You will join a multicultural team in a fast-paced contact-centre environment, contributing to a positive customer experience and supporting team targets.

Your Role

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• Handle inbound and outbound customer interactions in Romanian via phone, email and chat, providing clear, professional and timely support
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• Assess customer needs and recommend suitable products and services while prioritising the customer’s best interests
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• Process routine transactions, service requests and account updates following internal procedures and compliance standards
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• Identify opportunities to cross-sell and upsell relevant solutions in line with commercial objectives and quality standards
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• Maintain accurate case notes and update CRM systems with interaction details, follow-ups and outcomes
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• Escalate complex or sensitive issues to specialised teams and collaborate with colleagues to achieve timely resolutions
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• Contribute to team KPIs and support a culture of continuous improvement and customer centricity
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• Take part in training, quality assurance and calibration sessions to keep knowledge and performance at high standards

Your Qualifications

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• Native or near-native Romanian (C2) and good command of English for internal communication and reporting (at least B2)
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• Previous experience in customer service, contact-centre, retail or related roles is an advantage
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• Excellent verbal and written communication skills with a polite, customer-focused manner
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• Good numerical literacy and attention to detail to handle transactions and adhere to compliance processes
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• Comfortable working with CRM systems and standard office tools; quick to learn new platforms
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• Ability to multitask, prioritise and remain calm under pressure in a high-volume environment
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• Strong problem-solving skills, resilience and a collaborative mindset
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• Eligibility to work in Greece and willingness to work rotational shifts, including occasional evenings or weekends

The Offer

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• Full-time position based in Athens, Greece (on-site) with competitive salary aligned to experience
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• Rotational shifts to provide coverage across peak periods, including evenings and weekends as required
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• Paid training and structured onboarding with ongoing coaching and quality feedback
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• Modern office facilities, ergonomic workstation and equipment provided
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• Comprehensive benefits package in line with Greek labour law and additional perks where applicable
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• Supportive, multicultural team environment with opportunities for career progression
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• Mental health and wellbeing support and access to employee assistance resources
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• Continuous training and professional development programmes to expand skills and responsibilities