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H
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Hdpc · Birmingham, England, United Kingdom
About The Role
Basic Qualifications
Minimum of 1 years of workforce / real-time monitoring experience in a contact centre
Proficient in Microsoft Excel
Familiarity with contact centre metrics such as AHT, ASA, and shrinkage
Preferred Qualifications
- Experience with Verint Workforce systems
- Experience in a retail banking environment
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