Turkish Client Advisor in Sofia

Workster is partnering with a leading international customer experience provider to recruit a Turkish Client Advisor for a dynamic Sofia-based team.

In this role, you’ll deliver high-quality client support and personalised service to Turkish-speaking customers, handling enquiries, account assistance and issue resolution while promoting relevant products and creating excellent customer experiences.

Your Role

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• Provide exceptional customer service in Turkish for inbound and outbound enquiries via phone, email and chat
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• Assist customers with account queries, product information, service activations, modifications and cancellations
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• Advise customers on product features, eligibility and requirements to ensure appropriate solutions are provided
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• Identify opportunities to upsell or cross-sell relevant services and add-ons while prioritising customer needs
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• Manage CRM and internal systems accurately to record interactions, follow-ups and case notes
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• Resolve complaints and service issues with empathy, ownership and timely escalation when necessary
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• Collaborate with internal teams and external partners to ensure smooth service delivery and problem resolution
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• Meet individual and team KPIs for quality, efficiency and customer satisfaction
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• Contribute to continuous improvement by sharing customer feedback and proposing process enhancements

Your Qualifications

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• Native or C2 level Turkish (spoken and written)
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• English at B2 level or higher
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• At least 1–2 years’ experience in customer service, client support or a related role is preferred
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• Strong communication and interpersonal skills with a customer-first mindset
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• Ability to work accurately under pressure and manage multiple enquiries simultaneously
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• Familiarity with CRM systems and standard office software is an advantage
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• Problem-solving skills and the ability to handle escalations calmly and professionally
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• Organised, detail-oriented and comfortable working in a fast-paced, metrics-driven environment
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• Eligible to work in Bulgaria and able to commute to the Sofia office as required

The Offer

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• Full-time position with fixed weekday working hours
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• Hybrid work model following training and probation (partial work from home based on performance)
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• Competitive salary with performance-based bonus opportunities
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• Welcome bonus during the first year
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• Private health and life insurance from day one (including dental and vision where applicable)
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• Daily meal allowance via prepaid card
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• Access to corporate gym facilities and wellbeing initiatives
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• Stable international project with clear progression and internal mobility opportunities