French-speaking Travel Advisor in Lisbon

Workster is partnering with a leading international customer experience provider to recruit a French-speaking Travel Advisor for a dynamic Lisbon-based team.

In this role, you’ll deliver high-quality travel support and personalised service to French-speaking customers, handling bookings, enquiries and modifications while promoting relevant travel products and creating memorable travel experiences.

Your Role

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• Provide exceptional customer service in French for inbound and outbound enquiries across phone, email and chat
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• Assist customers with flight, hotel, transfer and package bookings, including changes, cancellations and special requests
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• Advise customers on travel requirements, visas, insurance and destination information to ensure smooth travel experiences
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• Identify opportunities to upsell or cross-sell ancillary services such as upgrades, seat selection and travel insurance
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• Manage booking systems and third-party supplier platforms accurately and efficiently
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• Handle complex itineraries and resolve service issues or disruptions with professionalism and empathy
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• Keep customer records and booking notes up to date in the CRM and reservation systems
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• Work closely with internal teams and external partners to ensure timely fulfilment and service recovery when needed
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• Meet individual and team KPIs for quality, efficiency and customer satisfaction

Your Qualifications

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• Native or C2 level French (spoken and written)
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• English at B2 level or higher
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• At least 1–2 years’ experience in travel customer service, reservations or a related role is preferred
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• Strong communication and interpersonal skills with a customer-first mindset
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• Ability to work accurately under pressure and manage multiple enquiries simultaneously
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• Familiarity with GDS or online booking tools is an advantage
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• Problem-solving skills and the ability to handle service disruptions calmly
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• Comfortable using CRM and reservation systems; proficient with standard office software
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• Eligible to work in Portugal and able to commute to the Lisbon office as required

The Offer

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• Full-time position with fixed weekday working hours
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• Hybrid work model following training and probation (partial work from home based on performance)
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• Competitive salary with performance-based bonus opportunities
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• Welcome bonus during the first year
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• Private health and life insurance from day one (including dental and vision where applicable)
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• Daily meal allowance via prepaid card
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• Access to corporate gym facilities and wellbeing initiatives
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• Stable international project with clear progression and internal mobility opportunities