"Gurgaon” “RH” “Specialist - Application Support and Maintenance”

"Gurgaon” “RH” “Specialist - Application Support and Maintenance”

LOCATION

NEW DELHI

ADDITIONAL LOCATIONS

JOB DESCRIPTION

KEY RESPONSIBILITIES

1. Ticket Management:

• o Monitor and manage incoming support tickets related to the iTRAC application.
• o Prioritize and categorize tickets based on urgency and impact.
• o Collaborate with users and stakeholders to gather necessary information for issue resolution.
• o Ensure timely updates and communication with users regarding the status of their tickets.

1. Batch Stream Management:

• o Oversee the scheduling and execution of batch jobs within the iTRAC application.
• o Monitor batch job performance and troubleshoot any failures or delays.
• o Coordinate with relevant teams to ensure that batch processes run efficiently and meet business requirements.

1. Light Coding:

• o Perform light coding tasks as needed to enhance application functionality or resolve issues.
• o Collaborate with development teams to implement changes and improvements to the iTRAC application.
• o Document code changes and maintain version control as required.

1. Manual Validations and Reconciliations:

• o Conduct manual validations of data and processes within the iTRAC application to ensure accuracy and compliance.
• o Perform reconciliations between different systems and data sources to identify discrepancies and
• resolve them promptly.
• o Generate reports on validation and reconciliation outcomes for review by management.

1. Collaboration and Communication:

• o Work closely with cross-functional teams, including IT, operations, and business units, to address application-related issues and enhancements.
• Provide training and support to end-users to maximize the effective use of the iTRAC application.
• o Participate in regular meetings to discuss ongoing projects, ticket statuses, and process
• improvements.

Key Requirements

•  Able to work until 9:00 AM PST two times a week.
•  Some Production Support Experience
•  Some SQL and light development experience
•  Good communication Skills
•  Good documentation Skills
•  Able to work within a team
• Nice to have

Experience with Jira, ServiceNow, Autosys, MFT

Required Qualifications

Graduation: B Tech

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