Order Assurance Specialist

Role Summary

GTT Order Assurance Specialist is an integral part of the Service Delivery team. Working with sales teams ensuring requests are processed with speed and accuracy during order entry support. data capture & upload and order validation. You will be expected to work with internal stakeholders such as Sales, Service Design, Vendor Co-ordinators, and Service Delivery Order Owners to achieve our goal of providing operational excellence to GTT clients.

Client-facing role ensuring professional communication, accurate order processing, and proper documentation throughout the delivery lifecycle.

Duties and Responsibilities

• Collaboratively review and verify order specific data needed is present post order creation
• Document and clearly communicate daily progress on workload
• Document and effectively communicate challenges preventing task completion
• Convert quotes into orders and ensure accuracy
• Communicate with clients and internal teams
• Collect and update required information
• Process and track orders
• Provide regular updates and meet deadlines
• Build strong working relationships and learn on the job

Hours/Travel/Shift

Working hours: 09:00-17:30.

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