Reservations Agent

• Our mission at SantAnna is to deliver the best of Mykonos lifestyle through leisure, music, food, beverage and clubbing amongst others!
• We believe that exceptional talent is vital for the company to thrive and to continue revolutionizing leisure and entertainment globally.
• Our cosmopolitan team attracts enthusiastic, creative individuals who, together, make wonderful ideas become a reality.
• Having a great time at work is part of how we offer a great service.
• Join us in creating unique experiences
• Join the team

Reservations Agent

Mykonos, Paraga

Job description

SantAnna is looking for a Reservation Agent that will assist in the Reservations Department helping guests to book their visit. The successful candidate must be a friendly and welcoming person who will be responsible to help our guests throughout the booking process in a way that will fit their needs, by proposing different packages, amenities and activities that SantAnna has to offer.

Responsibilities

• Promptly answer reservation inquiries via telephone, email and/or in person in a friendly and professional manner following the company's brand standards.
• Analyze data to determine availability and rates.
• Enter reservations into SantAnna system in a complete and accurate manner.
• Utilize proper selling techniques and strategies to maximize budgeted venue occupancy and ancillary revenue goals.
• Produce and sent letters of confirmation and other well-written correspondence.
• Give detailed information as needed to callers regarding rates, packages and all aspects of the venue operation.
• Produce reports based on the job training procedure that assist the Management Team to understand the Revenue and Occupancy progress.
• Perform Front Desk Agent duties during peak times or in occasions of full shifts.

Requirements

• Proven working experience as a Reservations Agent for minimum 2 years in 5* hotels, high-end restaurants or comparable, in terms of quality, beach compounds.
• Very good knowledge of English and Italian language. Additional languages will be considered a plus.
• Patience and flexibility towards demanding circumstances with guests.
• Ability to make each guest of SantAnna feel unique, welcomed and generally feel like "home".
• Computer literacy.

Candidate profile

• Internal drive and willingness to work in a demanding, challenging and fast‐paced work environment.
• Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team.
• Professional communication skills along with an innate teamwork mentality.

Benefits

SantAnna offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

SantAnna offers a seasonal working contract from May to September.