Customer Solutions - AI Engineer

ABOUT VERISOUL

Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult.

OUR TRAJECTORY (LAST 12 MONTHS)

• 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers.
• Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools.
• Strong Backing: Raised $8.8M Series A

YOU AND YOUR ROLE

• You build AI systems that help customers succeed.
• You turn manual customer workflows into automated, scalable software.
• You sit between customers, AI, and product, with direct ownership over retention and expansion through automation.

WHAT YOU’LL DO

• Automate customer support. Build AI agents that resolve customer issues at scale.
• Build customer facing AI agents. Support fraud investigations, analysis, reporting, and operations.
• Deliver automated insights. Create self updating reports that prove ROI.
• Own customer integrations. Work directly with customers and write code to solve real problems.
• Operationalize AI. Turn manual CX work into production grade automation.

WHAT YOU’LL BRING

• 3 plus years engineering experience in product, platform, or automation roles.
• Hands on AI experience with LLMs and agentic systems.
• Full stack ability to build and ship production automation.
• Automation mindset. You eliminate repetitive work with code.
• Customer empathy. You translate pain into solutions.

Who You’ll Work With

• Customer Solutions Team: To identify the manual workflows that need automating.
• Core Engineering: To access the data and APIs needed to power your agents.

• Tech Stack: Python, TypeScript, LLMs (OpenAI/Anthropic), Vector DBs, Retool/Internal Tooling, GCP.
• Compensation: $180,000 - $250,000 + Equity Grant

• Base Salary: $140,000 - $180,000
• Bonus: $30,000 - $60,000
• Equity: 0.15% - 0.3% with 4-year vesting
• Benefits: 401k match (4%)

LIFE AT VERISOUL

In office 5 days a week in Austin, Texas!

BENEFITS

• Free Lunch - personalized your way
• $10K Relocation Bonus
• 100% Insurance Coverage
• 4% 401K Match
• Unlimited Vacation
• Up to 20 days Remote Annually
• Beautiful Office

OUR VALUES

1. All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun.
2. Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done.
3. First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind.