Product Compliance Leader - Homefurnishing, IKEA Retail Services AB, Malmö

• We are looking for a strong leader that wants to be a part of a dynamic and
• changing business environment, and who has the passion for developing
• business and people together. We also believe that your knowledge,

experience and motivation include

• Proven leadership capabilities, with excellent facilitation and

communication skills.

• You have previous experience from working with product requirements

and compliance, preferably from a retail environment.

• You have a good knowledge of the legislation and standards applicable for

• the IKEA products range within home furnishing, and a good understanding for
• how we can influence these.

• Genuine interest in retailing and a strong desire to improve our

• customer’s product quality experience through ensuring safe and compliant
• products.

• You are service-minded, and possess the ability to take decisions and

actions with a sense of urgency having the customer in focus.

• Desire to develop and improve by continuously challenging our way of

doing things.

• You see the strength and advantage of working together and the need of

building and maintaining trustful networks, internal as well as external.

• Previous experience from working with projects and/or process

• improvements, and the execution, implementation and follow up of such
• activities.

• You share and live the IKEA values
• Fluent in English, both written and verbal Product Quality is a new function within the IKEA Group, with the assignment to

• contribute to an improved customer experience through the product
• requirements & compliance (PR&C), quality and recovery processes. The focus
• is on offering safe, compliant and affordable products in all markets that fulfil
• the quality expectations of our customers. The ambition is to work proactively
• in order to increase trust in IKEA and drive growth and profitability.
• We are now looking for a Product Compliance Leader to take responsibility for
• our Home furnishing range, with the main task to ensure that we offer safe
• and compliant home furnishing products for sale in all of our markets, and that
• we work pro-actively across IKEA Group to prevent, detect and correct product
• safety and compliance deviations. The Product Compliance Leader will report
• to the Product Quality Manager of IKEA Group.
• Together with the country PR&C matrix and in close collaboration with IKEA of
• Sweden and other key stakeholders, you will work with ensuring that all IKEA
• products that are produced, distributed, presented and sold are safe to use for
• our customers and compliant with international and national legislation and
• standards, as well as IKEA policies and requirements. Considering the scope of
• the IKEA Group this also means that you will have the responsibility to ensure
• that we execute and follow-up on the product requirements that apply across
• our operations and to the life-cycle of our products. In this role you will also be
• responsible for ensuring that we work pro-actively across IKEA Group to
• prevent, detect and correct product safety and compliance
• deviations/incidents, and that we take timely corrective actions to address
• these.
• About the assignment
• Your responsibility will be to establish efficient and effective operating
• procedures and working methods for PR&C, and to lead and develop the PR&C
• resources and competence across IKEA group. You will be responsible for both
• supporting and challenging the PR&C matrix and other stakeholders/functions
• on product safety and compliance related topics, and you possess the ability
• and enthusiasm needed to do so. Your assignment will also include, but not be

limited to

• Through a value based leadership, lead the development of the PR&C

• framework and our people, within your range area;
• o By developing and implementing common working methods, processes
• and tools.
• o By developing the PR&C matrix, with the aim to enable engagement,
• knowledge sharing and competence development.

• Lead implementation of improvement activities and ways of working with

• ?
• PR&C across IKEA Group.

• Follow-up on our performance within PR&C, constantly striving to identify

how we could improve our ways of working.

• Drive & facilitate risk assessments, ensuring we continuously have a good

overview of all PR&C related risks across IKEA Group.

• Facilitate cross functional co-operation in order to ensure everyone

• understands and actively contributes to ensuring the end to end compliance
• and safety of the IKEA product range throughout our operations. IKEA Group is responsible for global support and business
• development of the IKEA Retail organisation. It is our responsibility to
• lead the development of all channels and media, to support the
• development in our retail markets as well as to lead the positioning of
• total IKEA. These directions aligned to each other will contribute to
• fulfil our main objectives, to be the leader of life at home, gain long
• term profitability and growth.