Patient Navigator

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account ( https://www.myworkday.com/archildrens/ )and search the "Find Jobs" report.

Work Shift

Please see job description for details.

Time Type

Full time

Department

CC505912 Patient Centered Medical Home

Summary

(LPN), Arkansas Children's Care Network, Full Time

Salary

Most new hires start between $23.00-$28.70 per hour, depending on experience and qualifications.

Additional Information

The Patient Navigator case manages and coordinates aspects of care for treatment of the Complex Care Program by working with the patient and family to provide education and collaboratively establish a plan of care. Serves as a liaison among physicians, nurses, ancillary departments, patients, families, and office staff to ensure effective utilization of resources and coordination of care.

Required Education

Completion of an approved program per state's requirements.

Recommended Education

Required Work Experience

Related Field - 3 years of experience

Recommended Work Experience

Required Certifications

Licensed Practical Nurse - Arkansas State Board of Nursing (ASBN)

Recommended Certifications

Description

1. Conducts telephonic outreach to patients in need of health care services and educates them on the importance of receiving the needed service.
2. Monitors delivery of care, identifying progress toward desired outcomes, intervening to overcome barriers and deviations in the expected care plan, interacting with departments to negotiate and expedite scheduling and completion of tests, procedures and consults.
3. Assists patients with DME, prescriptions, prior authorizations, and other communications related to the patient/family needs.
4. Documents the outcome of the outreach efforts in the patients EMR record and on tracking spreadsheet.
5. Contributes to patient plan of care based on clinical, educational, psychosocial, and cultural needs while recognizing when to resource other health team members.
6. Plans, prioritizes and organizes patient care tasks to ensure time and resource utilization.
7. Completes routine patient care tasks and medication administration in a sage, efficient and timely manner but recognizing and intervening in emergency situations.
8. Individualizes nursing interventions to meet identified needs and modifies interventions when the needs of the patient or family change.
9. Reassesses and modifies patient plan of care in collaboration with the registered nurse.
10. Performs other duties as assigned.