Dutch-Speaking Customer Support - Poland, Katowice

Workster is partnering with a leading B2B solution provider who are recruiting Dutch-speaking Customer Support professionals for their international customer service centre in Katowice, Poland.

Your Role

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• Provide high-quality customer support to Dutch-speaking clients via phone, email and live chat, ensuring clear, professional and timely communication.
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• Handle customer enquiries, complaints and requests, resolving issues accurately and escalating when necessary to maintain service levels.
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• Maintain detailed and accurate records of customer interactions in the CRM system, following company procedures and data protection policies.
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• Collaborate with colleagues and other departments to ensure consistent service and swift resolution of complex cases.
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• Contribute to continuous improvement by providing feedback on recurring issues and suggesting process enhancements.
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• Meet individual and team performance targets, including quality, productivity and customer satisfaction metrics.
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• Participate in training sessions and team meetings to stay up to date with product knowledge, policy changes and best practices.
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• Work in a shift rotation, including occasional evenings or weekends, to support business hours and peak demand.

Your Qualifications

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• Native or fluent in Dutch (C1 level) with excellent written and spoken communication skills.
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• Fluent in English (minimum B2) to communicate effectively with colleagues and access training materials.
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• Previous experience in customer support, contact centres or client-facing roles is preferred.
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• Strong problem-solving skills, empathy and the ability to handle challenging conversations professionally.
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• Good computer literacy and experience using CRM systems or support platforms.
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• Ability to work well in a team and adapt to a fast-paced, changing environment.
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• Willingness to work in shift rotations and occasional extended hours as required.

The Offer

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Competitive salary package based on experience and performance.

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Employment in a modern, international environment with a friendly team culture.

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Relocation support and assistance for candidates moving to Katowice.

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Comprehensive onboarding and paid training to develop product knowledge and skills.

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Private healthcare and access to employee benefits.

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Additional pay for night and weekend shifts.

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Meal allowance and subsidised canteen options.

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Opportunities for career development and internal mobility within the organisation.

If you are a Dutch-speaking customer support professional interested in joining a growing international team in Katowice, please apply with your CV and a short cover note outlining your relevant experience.