Greek Speaking Travel Consultant in Poland

Workster is partnering with a leading travel and tourism service provider who are recruiting Greek-speaking Travel Consultants for their international customer service centre in Poland.

Your Role

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• Provide high-quality travel advice and customer service to Greek-speaking clients via phone, email and live chat, ensuring clear, professional and timely communication.
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• Assist customers with travel bookings including flights, accommodation, transfers, tours and packages, following company policies and supplier procedures.
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• Handle enquiries, amendments and cancellations accurately, resolving issues and escalating complex cases to relevant teams when necessary.
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• Maintain detailed and accurate records of customer interactions and bookings in the CRM/reservation system, ensuring data protection and quality standards are met.
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• Collaborate with colleagues and suppliers to confirm availability, rates and changes, ensuring a seamless customer experience.
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• Contribute to continuous improvement by identifying recurring issues and suggesting process or product enhancements.
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• Meet individual and team performance targets, including sales, quality and customer satisfaction metrics.
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• Participate in training sessions and team meetings to stay up to date with product knowledge, promotions and best practices.
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• Work in a shift rotation, including occasional evenings or weekends, to support business hours and peak travel demand.

Your Qualifications

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• Native or fluent in Greek (C1 level) with excellent written and spoken communication skills.
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• Fluent in English (minimum B2) to communicate with colleagues and access training materials; additional languages are an advantage.
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• Previous experience in travel consultancy, reservations, customer support or a related client-facing role is preferred.
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• Strong sales orientation, attention to detail and ability to upsell suitable products and services where appropriate.
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• Good computer literacy and experience using GDS, booking platforms or CRM systems is desirable.
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• Excellent problem-solving skills, empathy and the ability to manage challenging conversations professionally.
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• Ability to work well in a team and adapt to a fast-paced, changing environment.
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• Willingness to work in shift rotations and occasional extended hours as required.

The Offer

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Competitive salary package based on experience and performance.

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Employment in a modern, international environment with a friendly team culture.

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Relocation support and assistance for candidates moving to Poland.

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Comprehensive onboarding and paid training to develop product knowledge and systems skills.

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Private healthcare and access to employee benefits.

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Additional pay for night and weekend shifts.

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Meal allowance and subsidised canteen options.

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Opportunities for career development and internal mobility within the organisation.

If you are a Greek-speaking travel professional interested in joining a growing international team in Poland, please apply with your CV and a short cover note outlining your relevant experience.