Operations Enablement Manager

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

Operations Enablement Manager

Job Description

Education

• Bachelor’s Degree preferred

Experience

• 2 years of management experience
• Training delivery and adult learning experience

Mandatory Skills

• Ability to participate and influence project decisions
• Highly developed decision-making and problem-solving skills
• Strong written and verbal communication skills
• Ability to handle multiple assignments, projects and deliverables simultaneously
• Ability to work under pressure with flexible hours
• Ability to manage in a virtual environment
• Proven relationship building
• Ability to work cross functionally and think about big picture impacts
• AGILE knowledge or certification is a plus
• Excel, PPT, Word, OneNote, OneGuide and Medical knowledge

Roles & responsibilities

• Manage 2-5 direct reports and 40+ Enablement staff members
• Lead quality performance coaching forums for specific call products
• Maintain and adapt to training model needs
• Comprehensive business knowledge to apply varying perspectives when developing solutions
• Create complex visuals for review by all levels of leadership
• Work in a matrix environment and interact or present to all levels of leadership
• Excellent written and oral communication skills
• Hosts and engages audiences when leading meetings

Location

Quezon City, Bridgetowne GBF Center 1Philippines