Sr. Site IT Officer

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

Sr. Site IT Officer

Job Description

DUTIES & RESPONSIBILITIES

Act as a single point of contact (SPOC) between the end client, Operations team in Philippines, and Sagility IT team in order to streamline efforts when it comes to troubleshooting client applications issues and Sagility applications issues.

Escalate concerns in the operations floor by immediately contacting IT Service Desk.

Ensure compliance to company IT information security policies and procedures in the operations floor.

Regularly update and maintain hardware and software inventories and escalates shortfalls to management.

Consults with end-users, with Sagility IT and with client IT to troubleshoot, resolve and maintain the smooth operation of all voice and data applications.

Escalates application-related issues and problems to Sagility IT and to client, as and when needed.

Escalates system-wide / network-wide problems through the proper channels.

Perform ad-hoc functions as and when needed by IT group in relation to client projects and initiatives of the following but not limited to:

Boardroom infrastructure management Data center management Innovation Lab management Special projects involving new tools and applications Implementation of PH wide projects and systems

Location

Iloilo, Cybergate TowerPhilippines