Technical and Operation Team Leader (IT, IoT, Telemetic)

Job Summary

Are you a dynamic leader with a strategic mindset and able to manage a diverse team?

Do you take ownership, embrace challenges and love problem-solving?

Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview . Karooooo

Responsibility

• Manage and ensure smooth operation, improve effectiveness within the operation department.
• Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
• Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
• Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
• Monitor the daily fitment statistics and be responsible for technicians’ productivity.
• Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
• Plan and manage fitment capacity (people), and provide fitment guidelines to team
• Perform daily technical maintenance management functions (hardware development testing)
• Manage stock and consumables for required for fitment activities
• Provide products and systems training to internal employees and customers when required.
• Review and approve all billing reports from various service providers.

Requirements

• Bachelor Degree in Engineering with outstanding academic performance
• Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage
• Proven track record in customer service
• Proficient in English and Mandarin (to liaise with Chinese speaking customers)
• Excellent communication and interpersonal skills
• Hands-on and a positive attitude
• Technically independent with good initiative
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions
• Vehicles knowlege is a plus