Fitment Support Officer

Company Summary

We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Fitment Support Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities

• Online Fitment Support
• Provide real-time assistance to outfield fitters with installation procedures and troubleshooting
• Post Fitment Verification
• Confirm successful installation through structured follow-up processes
• Escalate unresolved or complex issues to technical teams for resolution
• Telematics Event Diagnostic
• Troubleshoot telematics-related issues and plan corrective actions
• Hardware Preparation
• Prepare, configure, and inspect terminals prior to deployment
• Product Testing
• Conduct functional and quality assurance tests before product release
• Record test results, identify defects, and initiate corrective actions
• Stocktaking & & Inventory Management
• Perform regular inventory counts and reconcile stock records
• Track consumables and manage stock movement between locations
• Office Helpdesk Support
• Provide troubleshooting assistance for hardware and software issues
• Support internal staff with IT-related queries
• Ad Hoc Operational Support
• Assist with additional operational duties as required
• Maintain flexibility to support cross-departmental needs

Requirements

• Diploma or Degree in Electrical, Electronic and Telecommunications Engineering
• Minimum 1 years of experience in the IT service industry.
• Proficient in English
• Excellent communication and interpersonal skills
• Hands-on and a positive attitude
• Technically independent with good initiative
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions