Solution Specialist

• transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the
• acquisition of Global Blue, the leader in tax-free shopping solutions.
• By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end to-
• end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, ecommerce and nonprofits.
• For more information, visit www.shift4.com.
• Purpose of the role
• The Solution Specialist is responsible for generating new business and supporting existing clients by promoting Shift4’s merchant servicing
• products, hardware, software, and professional services. Acting as the frontline sales representative in the assigned territory, the role drives
• revenue growth by prospecting, setting appointments, closing deals, and building strong client relationships.

Responsibilities

• Prospect and generate new business opportunities through phone outreach, networking, and referrals.
• Set appointments with merchants to present Shift4’s Payment Terminal and services.
• Close deals in a fast-paced sales cycle and sign new logos in the assigned territory.
• Assist existing clients with add-on services, including hardware, software, and professional solutions.
• Build strong relationships with merchants by actively listening to their needs and resolving outstanding issues.
• Clearly explain the value of Shift4’s solutions to clients (via laptop demonstrations or Payment Terminal).
• Qualify sales opportunities and identify cross-sell and up-sell opportunities.
• Understand merchant acquiring statements and position Shift4’s end-to-end service offering accordingly.
• Maintain accurate CRM records and pipeline management.
• Maintain regular communication with direct manager and adhere to company policies and procedures.
• Continuously develop knowledge of products, services, and industry trends.

Additional: Division of work in percentage (please note that this is subject to change depending on business)

• Lead generation & prospecting – 35%
• Sales conversion & client onboarding – 30%
• Account management & client support – 20%
• Administration & CRM reporting – 10%
• Training & industry knowledge development – 5%

Main KPI’s

• Lead generation and number of outreach activities.
• New logos signed and deals closed in assigned territory.
• Achievement of monthly/quarterly sales quotas.
• Client retention and satisfaction levels.
• Pipeline accuracy and CRM compliance.
• Professionalism and alignment with company standards.

Competencies

• Entrepreneurial and “hunter” mindset with strong drive for sales success.
• Ability to build trust and long-lasting client relationships.
• Resilient, proactive, and results-oriented approach.
• Strong organizational skills and ability to manage territory effectively.
• Professional demeanor and adherence to company values.

Skills

• Proven door-to-door or outside sales experience.
• Strong presentation, negotiation, and communication skills.
• CRM proficiency and ability to manage sales pipeline.
• Computer and smartphone literacy.